Contact Valley First Credit Union

Phone support, twelve branch locations across Washington and Idaho, secure messaging, and mailing addresses — every way to reach us.

Getting Started Guide

Phone Support

Valley First Credit Union member support specialists answer calls at (509) 555-0185 from 7:00 a.m. to 7:00 p.m. Pacific Time on weekdays and 8:00 a.m. to 1:00 p.m. on Saturdays. This single number routes to the appropriate department based on your needs — general account questions, card services, loan servicing, mortgage inquiries, business banking support, and fraud reporting. When you call, have your member number or the last four digits of your Social Security number available for identity verification. The automated phone system also provides 24-hour access to account balances, transaction history, and funds transfer between linked accounts.

For after-hours card emergencies, the automated system connects you to a card services hotline that handles lost or stolen debit card reports, card freezes, and transaction verification around the clock. If the automated system detects a potential fraud event on your account, it will attempt to reach you by phone and text message with the transaction details for confirmation. International callers can reach member support by dialing the main number — standard international calling rates apply from outside the United States.

Mailing Address

Valley First Credit Union
421 W Riverside Ave
Spokane, WA 99201

Send correspondence, loan payments with the payment coupon, paper account applications, address change forms, and any documents requiring original signatures to this address. For overnight deliveries, the same address applies — include your member number on the envelope to ensure proper routing. Do not send cash through the mail. For payments without a coupon, include your member number and the account type on the memo line of the check.

Secure Digital Contact

Log into Valley First online banking and use the secure messaging portal for written communications that need to remain private. This encrypted channel is the preferred method for submitting scanned documents, reporting non-urgent account issues, requesting statement copies, and following up on previous phone conversations. All messages are retained in your account history and assigned a tracking reference number. Most inquiries receive a response within four business hours during weekdays. The secure messaging system supports file attachments up to 25 megabytes, which accommodates scanned multi-page documents and high-resolution screenshots.

For general product questions that do not involve account-specific information, email inquiries can be directed through the contact form on the credit union website. Note that standard email is not encrypted and should never be used to transmit account numbers, Social Security numbers, passwords, or any other sensitive personal information. Valley First will never request account credentials through email or text message. For information on protecting your personal financial data, visit the FTC consumer education portal.

Routing and Institution Numbers

The Valley First Credit Union routing number is 325181024. Use this number for direct deposit setup with your employer, Social Security benefit deposits, tax refunds, incoming wire transfers, and electronic bill payments that require a routing transit number. For wire transfers, include the routing number and your complete account number. The credit union's NCUA charter number is 68432. The NMLS identifier for mortgage lending operations is 1928374.

Branch Contact Information

Branch Address City Phone Lobby Hours
Riverside Main 421 W Riverside Ave Spokane, WA 99201 (509) 555-0185 Mon–Fri 9:00–5:30
South Hill 2910 E 29th Ave Spokane, WA 99223 (509) 555-0192 Mon–Fri 9:00–5:30
Spokane Valley 14202 E Sprague Ave Spokane Valley, WA 99216 (509) 555-0203 Mon–Fri 9:00–5:30, Sat 9:00–1:00
North Spokane 7307 N Division St Spokane, WA 99208 (509) 555-0211 Mon–Fri 9:00–5:30
Cheney 415 1st St Cheney, WA 99004 (509) 555-0227 Mon–Fri 9:00–5:00
Pullman 1105 S Grand Ave Pullman, WA 99163 (509) 555-0234 Mon–Fri 9:00–5:00
Walla Walla 14 E Main St Walla Walla, WA 99362 (509) 555-0248 Mon–Fri 9:00–5:00
Yakima 3105 Summitview Ave Yakima, WA 98902 (509) 555-0255 Mon–Fri 9:00–5:30
Kennewick 4828 W Clearwater Ave Kennewick, WA 99336 (509) 555-0261 Mon–Fri 9:00–5:30, Sat 9:00–1:00
Wenatchee 9 S Wenatchee Ave Wenatchee, WA 98801 (509) 555-0278 Mon–Fri 9:00–5:00
Coeur d'Alene 211 E Coeur d'Alene Ave Coeur d'Alene, ID 83814 (208) 555-0314 Mon–Fri 9:00–5:30, Sat 9:00–1:00
Boise 924 W Main St Boise, ID 83702 (208) 555-0329 Mon–Fri 9:00–5:30

All branches observe federal holidays. Drive-through hours may extend beyond lobby hours — contact your local branch for current drive-through availability. Extended hours may vary seasonally.

Frequently Asked Questions

What are the Valley First member support phone hours?

Valley First Credit Union member support operates weekdays from 7:00 a.m. to 7:00 p.m. Pacific Time and Saturdays from 8:00 a.m. to 1:00 p.m. The automated phone system provides 24-hour access to account balances, transaction history, and internal fund transfers using your member number and telephone PIN. After-hours card emergencies — lost or stolen debit cards, transaction verification, and card freezes — are handled by a dedicated card services hotline reachable through the main support number.

How do I find the nearest Valley First branch?

Valley First Credit Union operates twelve branches across eastern Washington and northern Idaho. The table on this page lists each branch with its full address, phone number, and lobby hours. You can also use the branch locator feature in the Valley First mobile banking app, which shows branch locations on an interactive map with current hours and distance from your location. The Riverside Main branch at 421 W Riverside Avenue in Spokane serves as the credit union's headquarters and offers the full range of member services, including safe deposit boxes, notary services, and signature guarantees.

What information do I need when I call member support?

For security verification, have your Valley First member number or the last four digits of your Social Security number available when you call. Depending on the nature of your request, the specialist may also ask for your date of birth, your mailing address on file, or recent transaction amounts to confirm your identity. If you are calling about a specific transaction, having the date, amount, and merchant name ready will help the specialist locate it quickly. For loan-related inquiries, your loan account number (which differs from your member number) speeds up the process.

Can I send secure messages instead of calling?

Yes. Log into Valley First online banking and open the secure messaging portal from the support menu. This encrypted channel is the best way to submit scanned documents, request statement copies, report non-urgent account questions, or follow up on a previous phone conversation. Messages support file attachments up to 25 megabytes and are retained permanently in your account history with a tracking reference number for each inquiry. Most messages receive a response from a member support specialist within four business hours on weekdays. For urgent matters — lost cards, suspected fraud, wire transfer requests — calling the support line is faster than secure messaging.

Explore More

Member Help & Resources →

Account forms, service requests, and answers to common membership questions.

Login Assistance →

Step-by-step guidance for online banking access and password recovery.

About Valley First →

Learn about our cooperative structure, history, and community commitment.

Security Center →

Account protection features, fraud monitoring, and member safety resources.

Online Banking →

Manage your accounts, pay bills, and deposit checks from any device.